Jennifer Gibbs, PhD

Associate Professor of Communication
Director, Master of Communication & Information Studies (MCIS)
School of Communication & Information (SC&I)
Rutgers University
4 Huntington St., New Brunswick, NJ 08901


JenniferI am a Professor in the School of Communication and Information (SC&I) at Rutgers University and Director of the Master of Communication and Information Studies (MCIS) program. I also have an affiliated faculty appointment in the Department of Management and Global Business. I teach courses in Organizational, Mediated, and Intercultural Communication at the undergraduate, masters, and doctoral levels. I earned my M.A. and Ph.D. from the Annenberg School of Communication at the University of Southern California.

My research focuses on collaboration in virtual, multicultural work contexts such as global teams as well as the affordances of new communication technologies for strategic communication processes. I am currently studying the role of social media in knowledge sharing and collaboration in distributed work. My work takes a field-based, constitutive approach to understanding organizing processes and technological affordances with a particular focus on the dialectical tensions inherent in such processes and the productive role they play in enabling organizational stakeholders to attend to multiple diverse goals.

I direct the Collaboratory for Organizing and Social Media (COSM). You can read more about my current projects there, or by clicking on the images below. My research has been published in major communication and management journals such as Administrative Science Quarterly, American Behavioral Scientist, Communication Research, Communication Yearbook, Computers in Human Behavior, Human Relations, The Information Society, Journal of Computer-Mediated Communication, Journal of Social & Personal Relationships, Management Communication Quarterly, Small Group Research, and Organization Science. My research has also won major awards such as the W. Charles Redding Dissertation Award and the Human Relations Article of the Year Award, as well as top paper awards from national and international conferences.

I currently serve as Editor for Communication Research. I was formerly an Associate Editor for Management Communication Quarterly and on the editorial boards of a number of other top communication journals. I am also regularly interviewed and quoted in media outlets including ABC News, New York Times, Wall Street Journal, Washington Post, and WNYC’s Leonard Lopate show, as well as international media sources. I conduct intercultural and global teams consulting and training in multinational organizations such as Xerox and Alcoa and for professional audiences. Before my academic career, I worked in consumer market research in Prague, Czech Republic for a number of years. I have also lived in Germany and Austria. I was a visiting professor at the University of Western Australia business school in 2013 while on sabbatical in Perth, Australia.

Social Media and Organizational Knowledge Sharing Global Virtual Team Collaboration Social Support and Control in Online Communities Distraction and the Role of New Technologies